Privacy Policy

CareNote CNA Privacy Policy

Effective date: March 11, 2026. This policy describes how CareNote CNA handles information when users create notes in the app and choose to use optional AI-assisted features.

What the app stores locally

The app stores resident profiles, shift reports, transcripts, and app settings locally on the device so users can create, review, edit, and export reports. Local reliability counters may also be stored to track failed saves, abandoned drafts, and AI retry behavior.

When data leaves the device

If a user chooses AI-assisted note features, the app may send transcript text and reviewed structured fields to CareNote servers so note suggestions can be generated. The iPhone app does not store the OpenAI API key.

Third-party service flow

Speech recognition may use Apple platform services. Depending on the feature being used, CareNote servers may also send eligible requests to OpenAI for structured note assistance or summary generation.

What the app does not do by design

  • It does not treat AI output as the source of truth.
  • It does not automatically finalize notes without user review.
  • It does not require ad tracking or analytics vendors for core use.

Operational analytics

For quality monitoring, the app can keep local-only counters for failed saves, abandoned drafts, queued AI retries, retry attempts, retry successes, and retry failures. These counters are intended to stay aggregate and should not contain resident narrative text.

Security and compliance notice

Organizations and individual users are responsible for evaluating whether CareNote CNA fits their privacy, security, and compliance requirements. Review internal policies and professional obligations before using the app with resident-identifiable information.

Your choices

  • Users can complete reports manually without AI assistance.
  • Local report data can be cleared within app settings.
  • Organizations can decide whether to enable AI features at all.